Policies & Legal Stuff

Hoyo de Cuba Cigar Factory

Trademark/Copyright

This is the primary web site of Hoyo de Cuba Cigar Factory (Hoyo de Cuba). All the content within this web site including, but not limited to text, images, and coding are protected by U.S. Federal and International Copyright and Trademark laws. No content may be copied or reproduced in any form, hosted elsewhere online, or utilized in any means without the explicit written permission of Hoyo de Cuba.

Hoyo de Cuba respects the intellectual property of others, and we ask that our users do the same.Hoyo de Cuba may, when appropriate, remove or disable access to website materials that constitute copyright or trademark infringement or that otherwise violate intellectual property rights, following acceptable notification from any party.

In order to notify Hoyo de Cuba of any claimed infringement or violation, please provide: a description of the work or property which may have been infringed; a description of where the infringement appears on our website; the name, address, email address, and telephone number of the owner of such work or property; and a statement signed electronically or physically by the owner or authorized agent of the owner confirming your good faith belief that the disputed use is not authorized, and that the information in your notice is accurate to the best of your knowledge, under the penalty of perjury.

Notification of claimed infringements should be forwarded to Customer Service.

 

Shipping

All shipments are handled by USPS with Signature Confirmation (learn more) from Houston, Texas. Risk of loss is on the Purchaser during transport and shipment. Title to, and ownership of all goods passes from Seller to the Purchaser in Houston, Texas, and the Purchaser takes all responsibility for the shipment. By arranging for transportation of the goods, Seller is providing a service to, and acting on behalf of Purchaser. By utilizing this service from Seller, Purchaser is representing that he/she is acting in a fashion compliant with his/her local and state laws regarding the purchase, transportation, and delivery of the goods. The Purchaser represents that he/she is of lawful age and has obtained any required permission, paid any required fees, is working through properly licensed intermediaries where required, is legally entitled to take possession of the goods and is legally entitled to take quantities ordered.

 

Returns

We are confident that you will be satisfied with our fine cigars, but if you are not happy with your purchase, you can return it in exchange of a credit towards a new product or item from Hoyo de Cuba. Contact us (see info at right) with your request and we will supply you with a USPS-paid return label and shipping instructions.

 

Taxes

According to the regulations of the Harris County, a tax 8.25% of will be applied to all purchases.

 

Notice

Cigars on this website are not intended for or marketed to anyone under the age of 18 (or 19 in AK, AL, NJ and UT). Surgeon General's Warning: Cigars are not a safe alternative to cigarettes.

 

Privacy Policy

All of the information we collect via this website is used exclusively for the purpose of fulfilling our customers' orders, managing their accounts, and to inform customers directly about site updates and periodic specials. If the need arises, we may call the contact number customers provided to resolve an issue, however customers will never receive any sort of phone solicitation from Hoyo de Cuba. We do not share any of the information provided by our customers with any other.

If at any time you no longer wish to receive emails or be contacted by Hoyo de Cuba, please let us know. Please include as much info as possible with your request such as your name, email, address, and telephone number. Upon the receipt of your request we will promptly delete you from our systems.

 

Online Safety

Our Online Store is handled by Paypal. PayPal uses the latest in data encryption and anti-fraud technology to keep your information secure, reducing the risk of online fraud.
They encrypt all of your personal information, including credit-card number, name, and address, as the information is validated via the Internet.

 

 

Raul velazco - Hoyo de Cuba

 

 

Customer Service

Contact:
Carmen Velazco
E-mail: carmenvelazco@hoyodecuba.com

 

 

Raul velazco - Hoyo de Cuba

Torpedo Havana Cigar - Hoyo de Cuba Torpedo Havana Cigar - Hoyo de Cuba
Surgeon General WarningArtis design firm

© Cigar Factory Hoyo de Cuba
Havana brand Cuban-seed Cigars, directly from the Factory!
Custom-branded Cigar Boxes. Cigar Accessories.
LEGAL DISCLAIMER:
By viewing this page, you agree you are 18 years or older.

713.780.4092
3340-A Chimney Rock, Houston, TX 77056
Monday thru Saturday 10am - 7pm